Frequently Asked Questions
The license is perpetual for the version you purchase and can be used without any time limitation.
Licensing is based on the number of computers, not the number of users or students.
Yes. You can freely transfer the software from one computer to another. We recommend removing it from old machines when possible.
Yes. All licenses include technical support without time limitation. However, support for very old versions may be limited if the version cannot be upgraded after the free upgrade period expires.
Each license includes two years of free upgrades from the purchase date, and updated versions can be used permanently. Optional paid upgrade plans are also available. More information...
This is fully on-premise software.
No dedicated server is required. However, if you have a Windows Server with Active Directory, the software can use it, for example, to display real user names.
No. Internet access is not needed for daily use. A one-time activation is required, but it can be completed using any other device that has Internet access.
The student module runs as a system service. Standard users without administrative privileges cannot stop it, provided that an administrator password is configured in the student module settings.
Our software is designed for education, and most customers are educational institutions. We do not provide additional regular education discounts, but we maintain low pricing for schools and offer volume discounts.
Yes. We accept POs from the USA and Canada. For other countries, please contact us for availability.
No. Paid upgrades are completely optional. They provide new features and new OS support, but you may continue using your originally purchased version indefinitely.
We support Windows, Linux, certain macOS versions, and Android. For detailed OS compatibility, please refer to the product pages.
Yes. If your edition supports multiple platforms, you may combine any supported OS types within the same license and classroom.
Yes. The software works over both wired and wireless local networks.
The software is designed for local networks only. Remote control over the Internet is possible only if you establish a VPN connection between locations.
You can contact us by email, through our helpdesk/ticket system, via messengers, or we can schedule a remote assistance session if needed.
We strive to respond as quickly as possible. Most simple questions are answered within 2–3 business hours, and more complex inquiries within one business day.
The software includes many advanced and hidden configuration options. Describe your scenario, and we’ll do our best to assist.
Yes. Please contact us if you plan to purchase as a reseller.
We offer a mobile client for Android. While the platform does not allow full remote control through standard, documented methods, many other features are supported. More information...
No, ChromeOS is not supported.
Still have any questions?