Welcome to Net Control 2 software Support Center

Before opening your support request, we recommend to search the Knowledge base for possible answers.

To contact our support team, please open a ticket (we also recommend to save the assigned ticket number for checking the status and further inquiries), a valid email address is required to submit a ticket. To view your tickets, please use "Check ticket status" button.

We answer your questions Mon-Fri, 8:00-22:00 (GMT), except holidays. Standard response time for ordinary questions is up to 2 hours. Complex inquiries that require additional investigation may take more time and we will surely notify regarding status of your inquiry within one business day.

If you are placing an inquiry regarding some technical issue, please do not forget to specify the following information in your ticket:
  • your registration name, if you already have a Net Control 2 license;
  • an edition of the software (Standard/Classroom, PRO, SmallClass etc.);
  • a version of the software, including build number, for example, 11.1.1.6300;
  • a version of the operating system on student and instructor computers.
As an attachment, in your ticket you can send us graphic files (.JPG, .PNG, .GIF, .BMP), documents in PDF, Word, Excel and .TXT formats. The attached files cannot exceed 2MB. If you need to send us a larger file, please contact us beforehand or upload it to some public online storage (like Google Drive).

PDF manuals and guides are available in "Downloads" section of our website.

Use of this online helpdesk is a subject of our Privacy Statement that may be found here: https://www.netcontrol2.com/privacy