Welcome to Net Control 2 software Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

We answer your questions Mon-Fri, 8:00-22:00 (GMT), except holidays. Standard response time for ordinary questions is up to 2 hours, complex inquiries that require additional investigation may take more time, in any case we will respond in one business day with additional information regarding the issue.

If you are placing an inquiry regarding some technical issue, or need any additional information regarding some feature, please do not forget to specify the following information in your ticket:
  • your registration name, if you already have a Net Control 2 license;
  • edition of the software (Standard/Classroom, PRO, SmallClass etc.);
  • version of the software, including build number, for example, 11.1.1.6300;
  • version of the operating system on student and instructor computers.
As an attachment, in your ticket you can send us graphic files (.JPG, .PNG, .GIF, .BMP), documents in PDF, Word, Excel and .TXT formats. The attached files cannot exceed 2MB. If you need to send us a larger file, please contact us beforehand or upload it to some public online storage (like Google Drive).