Knowledgebase

Click on the category to browse FAQs.

• Broadcast Desktop (2)

  Broadcast Desktop-related issues and features.

  1. Broadcast Desktop does not work (versions 10 - 22.1)
  2. Broadcast Desktop issues (versions 22.5 and higher)
• Connection issues (2)

  Connection and network-related issues, issues with scanning the network for available connections.

  1. Waiting for Screenshot message on a thumbnail instead of a screenshot
  2. What ports do I need to open in my firewall in order to use Net Control 2?
• Deployment (5)

  Additional deployment options, configuration.

  1. How to use Net Control 2 Classroom, SmallClass or PRO in Terminal Server environment (on Remote Desktop Server) over RDP connection.
  2. Setting up the Net Control 2 Client and Teacher settings remotely with Active Directory Administrative Templates.
  3. [NC2 CLASS] How to move the workspace (groups and computers) from one teacher computer to another
  4. [NC2 CLASS] How to upgrade from Net Control 2 Classroom versions 10-12 to the version 20
  5. [NC2 PRO] How to move the connection server configuration to other computer.?
• Features (9)

  Some feature works wrong? Please check for a possible solution in this section.

  1. Can Net Control 2 software be used for controlling remote computers over Internet?
  2. Can we control the same student computer from several teacher computers at a time?
  3. Date and Time commands do not work in Windows 7/8/10 (Set Time/Date, Synchronize Time/Date)
  4. How can I change an image, displayed when client computer is locked remotely?
  5. I cannot turn on remote computer using "Wake-up" command of Shutdown Manager.
• Internet restrictions (1)

  Net Control 2 Internet Control Engine troubleshooting: issues and features.

  1. Internet restrictions do not work in Windows 7
• Licensing and Registration (9)

  Licensing and update conditions, registration issues, payment methods and options.

  1. Are the licenses permanent or a subscription?
  2. Can I use DEMO or Trial version of the software on more than one Teacher computer (and control more than 50 student computers) at the same time?
  3. Do you accept Purchase Orders?
  4. Do you offer additional discounts for educational and non-profit organizations?
  5. Do you provide free upgrades for the purchased license?
• Mobile Clients (1)

  Articles of this category include specific solutions for Mobile Clients for iOS and Android

  1. How to use "Find Teacher Computer" feature in Net Control 2 Classroom Mobile Client
• Other (5)

  Issues, features, troubleshooting that does not fit other categories

  1. "Floating point division by zero" error appears on student computers at startup or when a full-screen message, poll or quiz is displaying
  2. Does Net Control 2 software require a domain, Windows Server or Active Directory services?
  3. How to remove NC2 Common Files folder from Desktop of client computers
  4. I've downloaded the software from a third party web-site (or using a torrent). The software works unstable. Why?
  5. What languages of the user interface are supported by the software?
• Security (5)

  Security and installation-related issues and features.

  1. How can I hide icon of Net Control 2 Client in the system tray?
  2. How can I restrict users from being able to exit Net Control 2 program by clicking "Exit" command of Net Control 2 Student Console?
  3. How to hide the popup toolbar that appears in the top right hand corner of the screen on student computers?
  4. I have forgotten/lost a password for Net Control 2 software (Administrator, Control, Group ID etc.). How can I reset it?
  5. NC2 PRO: How to limit access to a group for particular teachers?